If a Mobile Money or Bank Transfer proof goes unconfirmed by a seller for too long, it's automatically escalated so it doesn't just sit there - this page is where admins and managers step in.
In MPAZI App, go to Online Shop → Payment Review. You'll only see escalated orders that belong to your own company.
Each row shows the payer name, phone/account, and transaction reference the customer submitted.
If the payment checks out, confirm it so the order can proceed to packing and shipping. If it doesn't, reject it with a reason - the customer can then submit corrected proof.