Manual payment verification depends on a seller actually checking their notifications - so there's a safety net for when they don't.
After paying a seller directly and submitting your payer name, phone/account, and transaction reference, your order sits as "Waiting for Seller Confirmation."
Sellers are notified immediately and are expected to confirm or reject the proof within a few days.
If the seller neither confirms nor rejects in time, the order is automatically flagged for platform staff review - no action needed from you.
Staff review the same proof the seller would have seen, and either confirm the payment (releasing the order to move forward) or reject it, at which point you can resubmit corrected proof.
Orders where no proof is ever submitted are automatically cancelled after 48 hours, and the item goes back on sale.